BlackBerry president and co- CEO Mike Lazaridis has apologised to customers for ongoing service issues
BlackBerry president and co-CEO Mike Lazaridis (pictured) has made a personal apology to BlackBerry users following the ongoing outages of the manufacturer’s server.
Speaking on a video posted on YouTube today, Lazaridis said BlackBerry had failed to “deliver on its goals” to provide reliable communications services around the world.
He also said he was unable to give an update on when customers could expect to see the resumption of a full service and said it was likely there could be further instability as work to rectify the issues continued.
“Since launching BlackBerry in 1999 my goal has been to provide reliable, realtime communications around the world. We did not deliver on that goal this week. Not even close,” Lazaridis said.
“I apologise for the service outages this week, we have let many of you down, but let me assure you we are working around the clock to fix this. You expect better from us and I expect better from us.”
Lazaridis said BlackBerry was now approaching normal service levels in Europe, the Middle East, Africa and India and that the system was continuing to be monitored “very closely” and that “steady improvements were being seen.
“We expect to see steady progress and possibly some instabilities as the system comes back to normal service levels everywhere,” he said.
He also promised to improve BlackBerry’s communication with its customers, promising to post more information on the company website and through its social media channels, but he refused to say when the issues would be fixed completely.
“I would like to give you an estimated time of full recovery around the world, but I cannot do this, certainly at this time.
“For those of you affected I know this is very frustrating. We are doing everything in our power to resumer regular service levels and we are working tirelessly to restore your trust in us.”