RIM offers disgruntled customers free premium apps

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Manufacturer to offer free premium apps following days of disruption caused by fault at data centre in Slough

RIM is offering BlackBerry owners 12 free premium apps in a bid to appease customers upset by last week’s widespread data service outages.

Apps from BlackBerry App World worth a total of $100 (£63) will be made available over four weeks starting from October 19 which customers can download until until the end of December.

RIM enterprise customers will also be offered free technical support, with those already paying for the service receiving a month’s extension for free and those who do not receiving a month’s free trial.

The move follows an outcry from RIM customers angry over the failure of RIM services including BlackBerry Messenger, email and browsing, that were casued by a fault at a data centre in Slough.

RIM said the outages lasted for approximately 3 days in the EMEA region, 1.5 days in Canada and Latin America, and one day in the US.

RIM co-CEO Mike Lazardis (pictured) said: “We truly appreciate and value our relationship with our customers.  We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.

“We are grateful to our loyal BlackBerry customers for their patience. We have apologised to our customers and we will work tirelessly to restore their confidence.  We are taking immediate and aggressive steps to help prevent something like this from happening again.”

The 12 apps that will be available for free are: SIMS 3, Bejeweled,  N.O.V.A., Texas Hold’em Poker 2, Bubble Bash 2, Photo Editor Ultimate, DriveSafe.ly Pro, iSpeech Translator Pro, Drive Safe.ly Enterprise, Nobex Radio™ Premium, Shazam Encore and Vlingo Plus: Virtual Assistant.

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