Dealers to have direct support from account controllers with the use of a dedicated email address and phone number to contact them
Distributor Mainline Digital Communications has launched a support service that involves a dedicated team within Orange Business Support (OBS) for its Business Mobile and m-viron dealers.
The new team provides Mainline’s dealers with direct, one-to-one support from OBS account controllers who are empowered to make decisions. Dealers will also use a dedicated email address and phone number to contact the team.
Mainline said the results will include a smoother processing of Orange business connections and faster responses to related enquiries.
Mainline managing director Andrew Boden said: “This will help the dealer to enhance the quality of service to its business customers. We hope this will be reflected in improved customer retention levels and more new business wins.”