Vodafone unveils new Tech Team service which gives customers online, in-store and on the phone assistance with smartphone issues
Vodafone today (November 1) launched a new service called Tech Team aimed at assisting customers with any smartphone, tablet or mobile internet technical enquiries.
Tech Team members will be available to help existing customers with any issues they have in selected stores, on the phone and online.
They will also be able to assist any new customers making purchasing decisions and give them a run through of the features of their new device.
Customers wishing to meet with a Tech Team advisers, who have been trained to focus on customer service and use simple, easy to understand language can either book an appointment or meet them at a Vodafone store.
The team will also offer its services via e-mail, on the Vodafone e-forum, Twitter and Facebook.
There will also be a series of demonstrations and “how to” videos on a dedicated YouTube channel.
The new offering to Vodafone customers will bring it into line with O2, which offers similar in store and online services through its ‘ O2 Guru’ services.
As well as the Tech Team, Vodafone has equipped all of its retail stores with its RED Box feature which is able to transfer contacts, texts, pictures, videos and music from between devices.
Vodafone claims the RED Box is able to connect to over 3,500 different types of handsets including some models that are over 10 years old. It can also back up phone data onto an SD card or USB hard drive.
The new services add to other smartphone focused customer offerings launched by Vodafone this year, including Data Test Drive, that gives all new and upgrading unlimited data usage and Vodafone buyback which pays customers up to £270 on their old devices.
Vodafone chief executive Guy Laurence (pictured) said: “Our Tech Team are here to give customers everything they need to make sure that they are able to harness all that power and use it to get the best possible experience from their smartphone.