BlackBerry admits Bold 9900 technical glitches

Written by: Paul Withers
BlackBerry admits Bold 9900 technical glitches

Manufacturer working on a software update to resolve problem with switching the phone on following complaints by customers on a number of issues

RIM has admitted that some of its Bold 9900 handsets are experiencing issues with switching on and is working on a software update to resolve the problem.

The handset, which went on sale in the UK in August, continues to attract complaints centring on faults that are being experienced within days of purchase. Many of the handsets are being returned to stores and dealerships.

Dealers are seeing a number of customers returning their 9900 devices to be exchanged. Some have said a third of all 9900 devices they are selling have been returned as a result of faults.

Complaints have also flooded online forums, including BlackBerry’s official site, since the day the device was first launched up to and including last week.

Dealers claim the problems experienced are being reported to the manufacturer and the operator from which the handsets were purchased, but they continue to be a problem.

The most highlighted problems with the device include failing to power up despite having sufficient battery power, as well as software crashes, a poorer than advertised battery life (5.9 hours on 3G) and an unresponsive touchscreen.

Other common problems being reported include the handset freezing, dropping calls and rebooting itself periodically, as well as Bluetooth connection failures, trackpad issues and the inability to log on to the BlackBerry ID account.

A RIM spokesperson said: “A limited number of customers have reported an issue where their device does not power on. We are actively working on a software update to resolve this issue.”

The issues come just a month after Research In Motion UK and Ireland managing director Stephen Bates admitted to Mobile News the manufacturer deserved the criticism levelled at it after a number of users were left without BlackBerry Messenger , email and browsing services for three days after a fault at a data centre in Slough.

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

Can anyone tell me where these phones are manufactured?...
EE sounds to me like they're caught up in their own marketing self-importance hype. I looked through their price plans, and almost all 4G tariffs come with pitiful data allowances (500MB and the ...
Damn 32GB of memory...
I am so happy to find out today that, I have the pleasure to go and see Ed at Wembley!!!...
I doubt the competition commission would approve Vodafone buying EE. It would give them a huge marketshare in the UK market....
Totally agree with article and they are still doing it!!! The call you pretending to be Orange and get you to upgrade. I did this and then they didn't send phones or sim or any contract whatsoeve...
Why don't Vodafone buy it? EE is the best network in the UK by far...
I am on ee I have never got a 4 g signal yet, further to this my fb is most of the time not functioning, as it hovers with "connecting" forever, I have to wait till I get home to connect to my vi...
Problem is that the tecdesk 5500 is £270 trade cost which is ridiculously expensive....
please can 128gb fit in samsung galasy k zoom mobile????...

Social Media Feed