Manufacturer working on a software update to resolve problem with switching the phone on following complaints by customers on a number of issues
RIM has admitted that some of its Bold 9900 handsets are experiencing issues with switching on and is working on a software update to resolve the problem.
The handset, which went on sale in the UK in August, continues to attract complaints centring on faults that are being experienced within days of purchase. Many of the handsets are being returned to stores and dealerships.
Dealers are seeing a number of customers returning their 9900 devices to be exchanged. Some have said a third of all 9900 devices they are selling have been returned as a result of faults.
Complaints have also flooded online forums, including BlackBerry’s official site, since the day the device was first launched up to and including last week.
Dealers claim the problems experienced are being reported to the manufacturer and the operator from which the handsets were purchased, but they continue to be a problem.
The most highlighted problems with the device include failing to power up despite having sufficient battery power, as well as software crashes, a poorer than advertised battery life (5.9 hours on 3G) and an unresponsive touchscreen.
Other common problems being reported include the handset freezing, dropping calls and rebooting itself periodically, as well as Bluetooth connection failures, trackpad issues and the inability to log on to the BlackBerry ID account.
A RIM spokesperson said: “A limited number of customers have reported an issue where their device does not power on. We are actively working on a software update to resolve this issue.”
The issues come just a month after Research In Motion UK and Ireland managing director Stephen Bates admitted to Mobile News the manufacturer deserved the criticism levelled at it after a number of users were left without BlackBerry Messenger , email and browsing services for three days after a fault at a data centre in Slough.