Mystery Shopper: Oxford

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Mystery Shopper is looking for a prepay device for around £100 to give to a friend for Christmas. What deals are available that would make a great gift?

5: Carphone Warehouse

Product range – 5/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 5/5 
Total – 17/30

=3: Virgin Media

Product range – 3/5
Product knowledge – 2/5
Airtime knowledge – 5/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 5/5
Total – 19/30

=3: Three

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 5/5
Total – 19/30

2: Vodafone

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 26/30

1: Orange

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 5/5
Total – 29/30

Summary

I was very impressed with the level of service I received from April at Orange. The recommendations she gave me were fantastic and having a gift box full of goodies was a great bonus.

I found that Vodafone, Three and Virgin did not have much in the way of Christmas offers.

Carphone Warehouse was a real disappointment. From the window display it looked as if the shop would have the best deals for Christmas, but there was again no incentive to buy once inside the store and I found the salesman, Lee, unhelpful.

Full article in Mobile News issue 503 (December 5, 2011).

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