Three exits business market


Jobs at risk as operator focusses on consumer market

Three has stopped taking new business customers to allow increased focus on its consumer operations.

All Three business stockists have been told to stop selling Three business contracts with immediate effect and all business-to-business dealer codes have been cancelled.

Business dealers have also been told to stop advertising themselves as connected to Three, and return or destroy data obtained in the process of connecting Three business customers.

A consultation is taking place with 14 staff whose jobs may be at risk.

Consumer third-party sales channels will be unaffected, and Three will continue to serve its existing business customers.

A Three spokesperson said: “As the fastest growing operator in the UK we have chosen a clear focus and that is the consumer market.

“While we will continue to serve our existing business customers and small office/home office customers, we will no longer actively market to larger businesses.

“Our wholesale operation is developing well and through its growing roster of partners provides a range of options for business users looking to benefit from Three’s award-winning network.”

The operator is understood to have made the decision to abandon business contracts because it was not worth directing resources from the consumer side of the business to such a small scale operation.

Business customers make up less than 0.5 per cent of Three’s total customer base, which currently stands at a little over 8 million.

The majority of Three’s business customers are sole traders or small firms.

The changes are only likely to significantly affect around four dealers who do significant volumes of trading in Three business connections.

Three works with a number of distributors, including HSC and Avenir, and nearly all of those who sell business contracts also sell consumer airtime.