Mystery Caller: Uploading pictures to social networks

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Mystery Caller wants to take good quality snaps on a phone that doesn’t cause hassle when uploading to his favourite social networking sites. He has a budget of £30 per month

6: O2

Finally, Rich stopped talking and asked what allowances I would like – he was finally doing something right

Manner – 2/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 1/5
Overall – 2/5
Total – 11/30

5: Virgin

I asked about tariff allowances, but this guy began to take vagueness to a whole new level

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 13/30

4: Orange

This was turning into a real Jekyll-and-Hyde performance

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 3/5
Total – 17/30

3: Vodafone

For the One X, I would have to make a “small contribution of £100. Not so small, I thought

Manner – 4/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 4/5
Overall – 3/5
Total – 20/30

2: T-Mobile

She may have been reading this off the screen, but this was great information nonetheless

Manner – 4/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 24/30

1: Three

He wasn’t hanging around waffl ing on about handset specs and was soon on to tariffs

Manner – 5/5
Understanding – 5/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 5/5
Total – 29/30

Summary

This wasn’t a di cult task, but half of the CSAs I spoke to put in very lacklustre performances.

Strangely, Rich at O2 recommended the iPhone as the best camera phone. It was wide of my budget, and he sounded very bored. Virgin’s CSA lacked knowledge on handsets and tari s.

Ricky from Orange was hell bent on selling me the Samsung Galaxy S II, while Vodafone’s Zoe was solid but slipped up on a couple of bits of information.

Tina at T-Mobile was very polite and showed she was a good all-rounder, barring a couple of hesitations, but it was Neil at Three who put in a near faultless performance, being clear and precise throughout the call.

Full review in Mobile News issue 513 (May 7, 2012).

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