Vodafone will cut retail stores, says Group CEO

Written by: Mobile News
Vodafone will cut retail stores, says Group CEO

Vodafone Group CEO Vittorio Colao says he expects the number of its UK retail stores to be cut over the next three years

Vodafone Group CEO Vittorio Colao says he expects the number of its UK retail stores to be cut over the next three years.

Vittorio, who was speaking during an event held in London today (May 22) to discuss the operators financial year performance, told Mobile News Vodafone wants its stores to be more focussed on services rather than sales.

He said this will see the size of some stores increased, but the number of locations reduced as part of  a strategy to boost customer service and retention levels. He did not discuss how many of Vodafone’s 400 stores would likely be cut however.

Vittorio also confirmed Vodafone will enhance its self-care and online support service by providing additional training to staff so they are better qualified to answer customer queries.

Vittorio said: “I imagine there will be fewer (stores) but they will be bigger and more open with more services in them. There will be fewer walls full of handsets and many more areas for services, and hopefully more people in the shops.”

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

Can anyone tell me where these phones are manufactured?...
EE sounds to me like they're caught up in their own marketing self-importance hype. I looked through their price plans, and almost all 4G tariffs come with pitiful data allowances (500MB and the ...
Damn 32GB of memory...
I am so happy to find out today that, I have the pleasure to go and see Ed at Wembley!!!...
I doubt the competition commission would approve Vodafone buying EE. It would give them a huge marketshare in the UK market....
Totally agree with article and they are still doing it!!! The call you pretending to be Orange and get you to upgrade. I did this and then they didn't send phones or sim or any contract whatsoeve...
Why don't Vodafone buy it? EE is the best network in the UK by far...
I am on ee I have never got a 4 g signal yet, further to this my fb is most of the time not functioning, as it hovers with "connecting" forever, I have to wait till I get home to connect to my vi...
Problem is that the tecdesk 5500 is £270 trade cost which is ridiculously expensive....
please can 128gb fit in samsung galasy k zoom mobile????...

Social Media Feed