Three the most complained about operator in Q1 2012


Complaints driven by disputes over charges and customer services, with O2 the least complained about mobile provider for the sixth successive quarter

Three was the most complained about mobile operator to Ofcom in Q1 2012 after the regulator released its latest complaints data for major telecoms providers for the three month period.

Ofcom received 0.14 complaints per 1,000 customers about the network, which was still a slight improvement from the 0.16 complaints received per 1,000 customers in the previous quarter. The regulator said this was driven by complaints about disputed charges and customer services.

O2 was the least complained about mobile provider for the sixth successive quarter, with 0.02 complaints per 1,000 customers. This is also the figure it has achieved in the previous five quarters.

Orange, which was the most complained operator in Q4 2011, reduced its complaints per 1,000 customers from 0.17 to 0.07 in Q1 2012. Virgin Mobile also achieved this figure, consistent to what it had achieved in the previous quarter.

Ofcom received 0.08 complaints per 1,00 0 customers in the quarter for both Vodafone and T-Mobile, which was slightly up from the 0.07 complaints received in the previous quarter.

The figures exclude complaints about mobile broadband services but overall, mobile complaints levels per 1,000 customers were lower than for fixed line and most fixed broadband services.