Mystery Shopper: Derby

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Mystery Shopper is looking for a camera phone handset that can store music, connect to Facebook and Twitter, for under £20 per month

4: Orange

Product range – 0/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5 
Total – 15/30

=3: Virgin

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 0/5
Shop appearance – 5/5
Total – 22/30

=3: T-Mobile

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 0/5
Shop appearance – 5/5
Total – 22/30

2: O2

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 5/5
Questioning ability – 0/5
Sales ability – 0/5
Shop appearance – 4/5
Total – 28/30

1: Vodafone

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 5/5
Total – 30/30

Summary

All stores were able to advise on which handsets and deals would best suit my requirements.

The service from Orange was very poor – I had to remind them several times what my budget was! Sonia in T-Mobile was attentive and explained all the options, including SIM-free. Virgin provided good information, options and recommendations. Service was also great in O2; Tom was pleasant and informative.

The winner, David at Vodafone, was polite and approachable throughout all my questions. He was the only one who gave a demo of the recommended handset, as well as offering the TechTeam aftercare package.  A fantastic experience in which he listened to my needs and helped.

Full article in Mobile News issue 517 (July 2, 2012).

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