O2 confirms outage affected around a third of customers

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Statement apologising for failure blames error on numbers being unable to register correctly on the network

O2 has released a statement explaining Wednesday’s outage which left around a third of the network’s customers unable to make calls, send texts or use data.

The problem began when a number of mobile phone numbers were unable to register correctly on the network at around half past one on Wednesday (July 11) and a full service was completely restored 24 hours later.

O2’s statement added: “These were exceptional circumstances and we have launched a full investigation to ensure this does not happen again. We are very sorry for the inconvenience and frustration that this service disruption caused for some of our customers. We want to restore confidence and trust, so for those customers affected by the lack of service, we will be doing everything we can to make it up to them, with more details to follow.”

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