Daisy to open out of hours call centre

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Unified communications provider to provide round-the-clock service after seeing an increase in the number of customers working outside of normal business hours

Daisy Group is opening a 24 hour in-house call centre in Nelson, Lancashire on August 1 after seeing a rise in the number of customers operating during the evenings and over weekends.

The unified commuications provider, which serves over 75,000 business customers, said the new round-the-clock operation will provide an increased level of customer service.

It will be available to Daisy’s customers who will be able to contact the customer services department through an already existing number.

Daisy held a recruitment day in May and successfully recruited both internally and externally to fill the vacant positions created within the call centre.

Daisy Group operations director Andrew Fryatt (pictured) said: “With the increased number of businesses that now work out of hours, we have recognised that to guarantee a higher level of customer service, it is important for us to bring the service in-house rather than outsource it as we did previously.”

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