Mystery Caller: Prepay phone with largest battery life

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Mystery Caller is fed up of having a low battery. He is looking for a prepay phone with the largest battery life available, and has £150 to spend. Can the networks last the pace?

6: Vodafone

She could tell I was annoyed because she kept asking me if I was OK. Through gritted teeth I said I was

Manner – 2/5
Understanding – 1/5
Knowledge – 0/5
Helpfulness – 0/5
Clarity – 0/5
Overall – 1/5
Total – 4/30

5: Orange

When I asked about talk time, Carl dodged the question and moved on to SIM-only plans. I was dumbstruck

Manner – 2/5
Understanding – 1/5
Knowledge – 1/5
Helpfulness – 1/5
Clarity – 1/5
Overall – 1/5
Total – 7/30

4: O2

I decided to stay away from the mayhem and called O2 back the next day. However, although I got through this time, I didn’t encounter much success

Manner – 2/5
Understanding – 1/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 10/30

3: T-Mobile

She eventually said: “From the random three I’ve chosen to compare…” I was given the distinct impression she was guessing at my query

Manner – 3/5
Understanding – 2/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 12/30

2: Virgin

We were six minutes into the call and Sheena still hadn’t asked me how much I wanted to spend. So I had to tell her myself

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 3/5
Overall – 2/5
Total – 14/30

1: Three

All of a sudden, Rob was trying to sell me a SIM-only plan, which baffled me as it was a large step away from what we had been talking about

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 3/5
Total – 17/30

Summary

This was a dreadful performance from all the networks. It must go down as one of the worst Mystery Callers ever.

Vodafone made no handset recommendations and the call ended with Louise directing me to the GSM Arena website. It was pure laziness. Orange’s lack of detail was evident, as I had got halfway through the call with Carl and was none the wiser about what was going on.

O2’s CSA got nowhere near my budget, despite me pushing her towards it. T-Mobile’s Katie guessed which phones had the best battery life and Sheena at Virgin took most of the call to recommend me anything near my budget.

Rob at Three wasn’t perfect but he at least asked the right questions despite confusing me with his attempt to sell me a SIM-only contract.

Full review in Mobile News issue 519 (July 30, 2012).

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