Unified communications supplier wins managed services deal from Vodafone to refresh retailer’s mobile estate, covering 1,500 devices
Azzurri Communications has won a two-year deal from Vodafone to refresh the entire mobility estate of electrical retailer Comet.
The managed service, which covers 1,500 devices including Apple iPads and smartphones, includes connectivity to O2 and billing and reporting through Azzurri’s telecoms expense management tool, ITEM.
The new contract will also provide Comet with Fixed Mobile Convergence (FMC), enabling customer calls to be quickly directed to the right person, with the correct skill-set, regardless whether they are at their desk or out on the field.
Azzurri CEO Vim Vithaldas (pictured) said: “Azzurri has a very strong enterprise mobility offering as we provide an initial audit, device provision, and then ongoing management and billing.
“Our independence allows us to help our customers make the right choices, particularly around what to do (or not to do) about BYOD. We can also structure contracts as flexibly as our customers want them to be. We’re very excited to be working with Comet to help them achieve their objectives.”
Azzurri added its services will help Comet delivery drivers, where faulty or damaged goods can be photographed with a smartphone, with the order sent immediately from the device for processing. Customers can then quickly receive a refund or replacement.
Comet CIO Neil Verma said: “Our objective is to ensure our staff have the right technology to do their jobs to the best of their ability. We also understand some staff may want to use their own device for corporate as well as personal use. We’ve aspirations of taking advantage of what mobile technologies can bring to our industry, using Azzurri’s expertise to help us select what’s right for Comet.
“In the meantime there are a number of steps we can take to improve our telecoms estate. That’s why we’re taking a mixed approach to mobility, which we believe will enhance our ability to offer market-leading customer service.”