Fraudulent message from firstname.lastname@example.org leads to mock O2 website asking for customer log-in details
A number of O2 customers have received fraudulent emails claiming to be from the operator, apologising for the outage and inviting customers to click on a link to register with a new security server.
O2 has confirmed the email is not from the firm and that the link leads to a third-party website, despite it claiming to be for the O2 service centre.
The email, from email@example.com reads: “Dear customer. Now that our full network service has resumed, we want to restore customer confidence and trust. An extra security server has been installed to avoid any future network disruption, kindly visit www.o2.co.uk/service/update.html to protect your o2 account. Regards, The o2 Team.”
The link redirects customers to a mock O2 website where customers are invited to enter their log-in details.