RIM president and CEO apologises for earlier outage


Thorsten Heins says no data or messages were lost earlier in the day, as outage left Vodafone customers in the UK without the use of email and internet 

RIM president and CEO Thorsten Heins has apologised for an email, internet and BBM outage that hit customers across Europe and Africa earlier today.

Earlier in the day, a RIM spokesperson told Mobile News the manufacturer was unsure how many of its customers had been affected, but as far as they were aware the problem was restricted to Vodafone devices.

Heins (pictured) insisted that no data or messages had been lost during the outage, with up to six per cent of its customers affected.

“I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning,” he said. “The BlackBerry service is now fully restored and I can report that no data or messages were lost.”

“Up to six per cent of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of three hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today.

A statement from RIM had said: “Our apologies to any customers impacted by the BlackBerry service issue today. We can confirm that services have been restored and are now operating normally.”

It was the second outage BlackBerry users have suffered in the past year after a service failure last October affected millions of customers in the UK.