Signal problems hit 10 per cent of O2’s UK customer base


Network suffers second major problem in three months as customers complain of intermittent service on Friday afternoon

Around 10 per cent of O2’s UK customers were left with intermittent voice, data and text services as the firm suffered its second major network problem this year following July’s outage, which affected a third of customers.

The cause of the problem is still under investigation, however an O2 spokesperson told Mobile News a number of customers had already been reconnected to a full service by 4pm (October 12) and the rest would see services return by the end of the afternoon.

Customers spread across the country had been suffering problems with signal since around midday.

An official statement read: “Approximately 10 per cent of our customers have  experienced intermittent service when making calls or using data since lunchtime today. Some customers will already have had their service restored and we will have a full fix this afternoon. We are sorry for the inconvenience this has caused those customers.”