Vodafone revenues drop but UK customer numbers increase


Operator records net increase of 247,000 customers in the UK for the three months to the end of September

Vodafone has reported a drop in its UK service revenue of 2.1 per cent in its half-yearly financial results.

Revenue from its UK arm fell to £2.59bn year-on-year for the six months ending on September 30 with voice revenue continuing to fall.

In the second quarter of its financial year, ending September 30, total service revenues were £1.2bn with voice contributing £560m, down from £611m in Q2 2011, messaging revenues was up to £320m from £308m, while data revenues increased from £219m to £232m.

Its number of UK mobile customers was up 247,000 during the quarter. Vodafone ended the period with 19.31m customers. In total 55.8 per cent of its UK customer base are on contracts.

Its UK profit for the six months up to the end of September was £132m, down from £185m in the same period of 2011, however its operations in southern Europe brought revenues down to give a total service revenue loss for Vodafone Group of £1.9bn.

Vodafone Group CEO Vittorio Colao said: “We have continued to make progress on our strategic priorities over the last six months, with good growth in data and emerging markets in particular. In the short-term, however, our results reflect tougher market conditions, mainly in Southern Europe.

“We remain very positive about the longer-term opportunities, and our Vodafone 2015 strategy reflects our confidence in the future. This is based on a new strategic approach to our consumer offer and pricing in Europe now being rolled out, an increasing focus on unified communications in enterprise, and an attractive and growing exposure to emerging markets.

“Fundamental to the success of this strategy will be an ongoing enhancement of the consumer and enterprise customer experience through continuous investment in high speed data networks, and an increased drive towards standardisation and simplification across the Group to maximise cost efficiency and accelerate execution.”