Mystery Shopper: Windsor

Written by: Mobile News
Mystery Shopper: Windsor

Mystery Shopper is looking for a prepay handset to give to his 13-year-old brother as a present. He needs advice on how to apply a parental lock as well as tariff details

5: Vodafone

Product range – 5/5
Product knowledge – 2/5
Airtime knowledge – 2/5
Questioning ability – 0/5
Sales ability – 0/5
Shop appearance – 3/5 
Total – 12/30

4: Carphone Warehouse

Product range – 4/5
Product knowledge – 2/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 15/30

3: Three

Product range – 3/5
Product knowledge – 4/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 16/30

2: O2

Product range – 5/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 4/5
Sales ability – 3/5
Shop appearance – 5/5
Total –

23/30

1: EE

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 29/30

Summary

Andy at EE provided excellent service, explaining why a contract was best and recommending a nice looking phone with plenty of playground credibility.

O2’s Jaz also gave good recommendations, though her information on the Nokia was a little inaccurate.

Three’s mystery man would have been helpful if the old handset he produced had actually worked.

Roger from Carphone seemed uninterested in my request, while Vodafone’s Anju just seemed aggressive when she realised I didn’t want a 24-month contract.

Full article in Mobile News issue 527 (November 19, 2012).

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Recent Comments

It would be good if they focused on increasing network capacity, rather than technology that decreases the poor capacity Vodafone already sports....
Suggest you seek help for the distress we have caused you. In the meantime, it has been corrected. Best of luck....
Will the author of this article please note that the "it's" at the beginning should be am "its". WITHOUT THE APOSTROPHE. Dreadful to see on GOOGLE NEWS....
Er...is he also responsible for EE being down - eeek! There is a lot of current ill feeling depth from your customers, I hope he has an understanding of - a lot of feedback on internet about poo...
Only had my SIM a month paid thru Paypal, disputed it an got my money back after a few days :-) Moved to 3 and used the PAC code from OVIVO with no problems. Shame such a good deal has gone...
"Microsoft Devices taunted its rivals". You mean in the same way that Caterham taunts Ferrari and Bugatti?...
Corrected. Thank you...
this company is the worst company ever. they have refused to terminate a contract saying there is a no returns policy. orange have advised me otherwise. the level of customer service this com...
Are there any updates on this effort? Has Ofcom made any decisions about policies to help manage numbers to ensure they don't run out?...
I now find that GiffGaff's 3g service isn't throttled but strangled to death. I find myself unable to download email, update social media or browse a website even if the phone indicates it is con...

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