Mystery Shopper: Windsor

Written by: Mobile News
Mystery Shopper: Windsor

Mystery Shopper is looking for a prepay handset to give to his 13-year-old brother as a present. He needs advice on how to apply a parental lock as well as tariff details

5: Vodafone

Product range – 5/5
Product knowledge – 2/5
Airtime knowledge – 2/5
Questioning ability – 0/5
Sales ability – 0/5
Shop appearance – 3/5 
Total – 12/30

4: Carphone Warehouse

Product range – 4/5
Product knowledge – 2/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 15/30

3: Three

Product range – 3/5
Product knowledge – 4/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 16/30

2: O2

Product range – 5/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 4/5
Sales ability – 3/5
Shop appearance – 5/5
Total –

23/30

1: EE

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 29/30

Summary

Andy at EE provided excellent service, explaining why a contract was best and recommending a nice looking phone with plenty of playground credibility.

O2’s Jaz also gave good recommendations, though her information on the Nokia was a little inaccurate.

Three’s mystery man would have been helpful if the old handset he produced had actually worked.

Roger from Carphone seemed uninterested in my request, while Vodafone’s Anju just seemed aggressive when she realised I didn’t want a 24-month contract.

Full article in Mobile News issue 527 (November 19, 2012).

To subscribe to Mobile News click here

 

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

There is a lesson in this somewhere - !...
See the lack of tacky armour - that's why I make the big bucks short stuff...
MSE should refund £20 plus consequential losses to customers who followed its recommendation, which incidentally MSE expected to be paid for. 20,000 new customers in the last month - where did t...
I'm not sure I'd unreservedly accept everything Ovivo alleges there. There were obviously good enough back office systems to identify customers for billing purposes, as it was possible to log in ...
Some customers have received an email from an insolvency practitioner...
This setback hasn't deterred Mr Zand from his interest in mobile networks new company: ZYO Mobile...
Digging deeper I see they still do All You Can Eat Data - scrub that bit :-)...
2GB? That's nothing. I can use that in a day when travelling. So my excellent One Plan will be no more when it's up for renewal then. I suppose it was too good to be true when you see what others...
And the most cost effective way to do this is through telephones. The contact center currently has 675 employees and these additional jobs will bring the workforce to 835 in just the few years...
Sort out your network first !!...

Social Media Feed