Mystery Shopper: Windsor

Written by: Mobile News
Mystery Shopper: Windsor

Mystery Shopper is looking for a prepay handset to give to his 13-year-old brother as a present. He needs advice on how to apply a parental lock as well as tariff details

5: Vodafone

Product range – 5/5
Product knowledge – 2/5
Airtime knowledge – 2/5
Questioning ability – 0/5
Sales ability – 0/5
Shop appearance – 3/5 
Total – 12/30

4: Carphone Warehouse

Product range – 4/5
Product knowledge – 2/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 15/30

3: Three

Product range – 3/5
Product knowledge – 4/5
Airtime knowledge – 0/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 16/30

2: O2

Product range – 5/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 4/5
Sales ability – 3/5
Shop appearance – 5/5
Total –

23/30

1: EE

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 29/30

Summary

Andy at EE provided excellent service, explaining why a contract was best and recommending a nice looking phone with plenty of playground credibility.

O2’s Jaz also gave good recommendations, though her information on the Nokia was a little inaccurate.

Three’s mystery man would have been helpful if the old handset he produced had actually worked.

Roger from Carphone seemed uninterested in my request, while Vodafone’s Anju just seemed aggressive when she realised I didn’t want a 24-month contract.

Full article in Mobile News issue 527 (November 19, 2012).

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Recent Comments

Can anyone tell me where these phones are manufactured?...
EE sounds to me like they're caught up in their own marketing self-importance hype. I looked through their price plans, and almost all 4G tariffs come with pitiful data allowances (500MB and the ...
Damn 32GB of memory...
I am so happy to find out today that, I have the pleasure to go and see Ed at Wembley!!!...
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Totally agree with article and they are still doing it!!! The call you pretending to be Orange and get you to upgrade. I did this and then they didn't send phones or sim or any contract whatsoeve...
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please can 128gb fit in samsung galasy k zoom mobile????...

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