Mystery Shopper: Islington

Written by: Mobile News
Mystery Shopper: Islington

Mystery Shopper wants a new phone and a contract with plenty of minutes for £20-£23 per month. He also needs a lot of memory as he wants to store games on it

5: O2

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 16/30

4: EE

Product range – 2/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 18/30

3: Carphone Warehouse

Product range – 3/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 5/5
Sales ability – 3/5
Shop appearance – 1/5
Total – 19/30

2: Vodafone

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 23/30

1: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 24/30

Summary

Rothna at Three gave me a great deal, taking into account my requirement for memory and changing her recommendation accordingly.

Vodafone’s team also offered me a good deal but lost points for trying to put down the other operators.

Many of the others offered out-of-budget deals, with Nathan at Carphone initially telling me one price and changing it at the till.

EE’s deal wasn’t too bad but it lost marks on the empty look of the store and the lack of

staff in it.

O2’s deal seemed a little too good to be true. Had he convinced me it was right, Abdrahim could have won.

Full article in Mobile News issue 528 (December 3, 2012).

To subscribe to Mobile News click here

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

It would be good if they focused on increasing network capacity, rather than technology that decreases the poor capacity Vodafone already sports....
Suggest you seek help for the distress we have caused you. In the meantime, it has been corrected. Best of luck....
Will the author of this article please note that the "it's" at the beginning should be am "its". WITHOUT THE APOSTROPHE. Dreadful to see on GOOGLE NEWS....
Er...is he also responsible for EE being down - eeek! There is a lot of current ill feeling depth from your customers, I hope he has an understanding of - a lot of feedback on internet about poo...
Only had my SIM a month paid thru Paypal, disputed it an got my money back after a few days :-) Moved to 3 and used the PAC code from OVIVO with no problems. Shame such a good deal has gone...
"Microsoft Devices taunted its rivals". You mean in the same way that Caterham taunts Ferrari and Bugatti?...
Corrected. Thank you...
this company is the worst company ever. they have refused to terminate a contract saying there is a no returns policy. orange have advised me otherwise. the level of customer service this com...
Are there any updates on this effort? Has Ofcom made any decisions about policies to help manage numbers to ensure they don't run out?...
I now find that GiffGaff's 3g service isn't throttled but strangled to death. I find myself unable to download email, update social media or browse a website even if the phone indicates it is con...

Social Media Feed