Mystery Shopper: Islington

Written by: Mobile News
Mystery Shopper: Islington

Mystery Shopper wants a new phone and a contract with plenty of minutes for £20-£23 per month. He also needs a lot of memory as he wants to store games on it

5: O2

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 16/30

4: EE

Product range – 2/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 18/30

3: Carphone Warehouse

Product range – 3/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 5/5
Sales ability – 3/5
Shop appearance – 1/5
Total – 19/30

2: Vodafone

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 23/30

1: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 24/30

Summary

Rothna at Three gave me a great deal, taking into account my requirement for memory and changing her recommendation accordingly.

Vodafone’s team also offered me a good deal but lost points for trying to put down the other operators.

Many of the others offered out-of-budget deals, with Nathan at Carphone initially telling me one price and changing it at the till.

EE’s deal wasn’t too bad but it lost marks on the empty look of the store and the lack of

staff in it.

O2’s deal seemed a little too good to be true. Had he convinced me it was right, Abdrahim could have won.

Full article in Mobile News issue 528 (December 3, 2012).

To subscribe to Mobile News click here

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

I now find that GiffGaff's 3g service isn't throttled but strangled to death. I find myself unable to download email, update social media or browse a website even if the phone indicates it is con...
my phone contract expires in august and wonder if i can put my trust chitter-chatter if they can treat their franchisee in this way...
EE may have done well insome of these technical areas, but it is a great shame their Customer Care has not had the same investment. I have had an 8 month, unresolved saga with them and have enco...
Is that the bloke from 5ive? Yawn. I'd pay 50p to get Slam Dunk Da Funk as a ringtone. Burned....
Vodafone have been charging PAYT customers for years to access Customer Services, whats new?...
Really?...
Great Guy, amazing commercial acumen....
Unless we see our payment through our distributor this month we will be out of business....
EE are terrible, how do they expect businesses to servive the wait....
will not use vodaphone tax avoiders, does any one of them pay any tax???...

Social Media Feed