Mystery Shopper: Islington

Written by: Mobile News
Mystery Shopper: Islington

Mystery Shopper wants a new phone and a contract with plenty of minutes for £20-£23 per month. He also needs a lot of memory as he wants to store games on it

5: O2

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 16/30

4: EE

Product range – 2/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 18/30

3: Carphone Warehouse

Product range – 3/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 5/5
Sales ability – 3/5
Shop appearance – 1/5
Total – 19/30

2: Vodafone

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 23/30

1: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 2/5
Total – 24/30

Summary

Rothna at Three gave me a great deal, taking into account my requirement for memory and changing her recommendation accordingly.

Vodafone’s team also offered me a good deal but lost points for trying to put down the other operators.

Many of the others offered out-of-budget deals, with Nathan at Carphone initially telling me one price and changing it at the till.

EE’s deal wasn’t too bad but it lost marks on the empty look of the store and the lack of

staff in it.

O2’s deal seemed a little too good to be true. Had he convinced me it was right, Abdrahim could have won.

Full article in Mobile News issue 528 (December 3, 2012).

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Recent Comments

I've just spoken to a Customer Service advisor at Three as I have been having problems since last week Wednesday afternoon. This issue is definitely still ongoing for not only Three customers but...
I have been a member for some time and are now leaving because they have taken £7.50 Goody Bag cost out of my Bank but has not been included on my Balance. So I have been able to use my Phone si...
EE are not the first operator to do this. Three already have an app that allows you to make calls and send/receive texts over Wi-fi when there is no mobile signal available....
if 3 buys o2 I will jump ship at end of contract...
That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....
Only 2 months ago i buy this phone. Please advice any body knows...

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