Mystery Caller: Windows Phone 8

Written by: Mobile News
Mystery Caller: Windows Phone 8

Mystery Caller wants to start the new year with a Windows Phone 8 smartphone. She’s looking for one with unlimited data and lots of texts. How will the networks handle selling the new OS?

6: Virgin

I was contemplating hanging up, but the kind staff at Virgin beat me to it

Manner – 0/5
Understanding – 0/5
Knowledge – 0/5
Helpfulness – 0/5
Clarity – 0/5
Overall – 0/5
Total – 0/30

5: Vodafone

Vodafone has shot itself in the foot by not offering at least one device, which most of the others do

Manner – 4/5
Understanding – 4/5
Knowledge – 2/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 1/5
Total – 19/30

4: Three

Scott tried to sell me the Sony Xperia T with the words “if it’s good enough for James Bond, it’s good enough for me”

Manner – 4/5
Understanding – 4/5
Knowledge – 2/5
Helpfulness – 3/5
Clarity – 4/5
Overall – 3/5
Total – 20/30

3: Orange

It was interesting to hear a CSA sell three brands at the same time, as Orange and T-Mobile really start to merge into EE

Manner – 4/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 4/5
Total –21/30

2: O2

I have a feeling O2 staff are getting more commission for the Lumia 820 as Craig disregarded the HTC 8X immediately

Manner – 4/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 2/5
Overall – 4/5
Total –22/30

1: T-Mobile

I probably would have gone with the deal, especially as Jo then offered to give me some time to consider it before calling me back later in the day

Manner – 4/5
Understanding – 5/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 4/5
Total – 27/30

Summary

All the networks were disappointing in one way or another, lacking stock or product knowledge, and sometimes both.

The call to Virgin was just bizarre – even though it doesn’t yet offer any WP8 devices, they could have dealt with my enquiry so much better, as demonstrated by Vodafone’s CSA, who tried to make the best of a bad situation.

Orange and Three put in decent performances, but Three should have made more of the fact it has an unlimited data tariff as that was a requirement several others couldn’t meet.

O2 held an advantage by having two different WP8 phones in stock, but lost it by failing to explain why one was better than the other. This left T-Mobile as the clear winner, with the Nokia 920 with unlimited data at £36 on contract.

Full article in Mobile News issue 529 (December 17, 2012).

To subscribe to Mobile News click here

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

It would be good if they focused on increasing network capacity, rather than technology that decreases the poor capacity Vodafone already sports....
Suggest you seek help for the distress we have caused you. In the meantime, it has been corrected. Best of luck....
Will the author of this article please note that the "it's" at the beginning should be am "its". WITHOUT THE APOSTROPHE. Dreadful to see on GOOGLE NEWS....
Er...is he also responsible for EE being down - eeek! There is a lot of current ill feeling depth from your customers, I hope he has an understanding of - a lot of feedback on internet about poo...
Only had my SIM a month paid thru Paypal, disputed it an got my money back after a few days :-) Moved to 3 and used the PAC code from OVIVO with no problems. Shame such a good deal has gone...
"Microsoft Devices taunted its rivals". You mean in the same way that Caterham taunts Ferrari and Bugatti?...
Corrected. Thank you...
this company is the worst company ever. they have refused to terminate a contract saying there is a no returns policy. orange have advised me otherwise. the level of customer service this com...
Are there any updates on this effort? Has Ofcom made any decisions about policies to help manage numbers to ensure they don't run out?...
I now find that GiffGaff's 3g service isn't throttled but strangled to death. I find myself unable to download email, update social media or browse a website even if the phone indicates it is con...

Social Media Feed