Mystery Shopper: St Albans

Written by: Mobile News
Mystery Shopper: St Albans

Mystery Shopper has seen all of the Windows Phone 8 hype and wants to know what the fuss is about. Open to buying SIM-free or on contract, what will he be offered?

5: EE

Product range – 3/5
Product knowledge – 1/5
Airtime knowledge – 1/5
Questioning ability – 0/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 9/30

4: Vodafone

Product range – 0/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 15/30

3: O2

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 19/30

2: Phones 4U

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 25/30

1: Three

Product range – 2/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 26/30

Summary

It was nice to see some enthusiasm for Windows Phone 8, with everyone except Vodafone offering a deal rather than trying to persuade me Android was better.

Three’s Stuart offered a good demo and an excellent deal on the HTC 8X to narrowly beat Milly at Phones 4U, who was a little pushy at the end of my visit.

Lewis at O2 seemed a little less enthusiastic and lost interest.

The biggest disappointment was at EE, though, where they had an advantage with an exclusive on the top-end Lumia. Sadly, the customer service was poor.

Full article in Mobile News issue 529 (December 17, 2012).

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Recent Comments

A good point made in the previous comment, but it was just the field facing engineers that were outsourced not all engineers. Some have since been insourced (QoS, radio planning etc). But agre...
I will just add that EE is a complete rip off. They clearly don't have good reception in quite a few places. This is London I'm talking about as well! I consistently call then complaining t...
Maybe they shouldn't have outsourced all their Engineers to Ericsson then! They were warned they were putting the network at risk, did they care? Did they heck, all comes down to the money and th...
EE User As you say, no TING is faultproof - including your comment!...
will vodafone also be splitting from cable and wireless as well in that case?...
Down with vodafone based on their arrogance, cancel your mobile contracts with them until they play fair...
Mobile working is the buzz-word right now and something the government is encouraging. Being able to work on a train will, in turn, help boost productivity and the economy. You could go around in...
That's updated James - missed removing a couple of dashes as this was originally a story for the print edition. Hope you can enjoy your day now....
Dear Pádraig McGarrigle Does your computer have spell checker? every- thing, opportu- nities, op- eration. Seriously?...
if the train companies want to provide it, i have no problem. same as if hotels provide it, i have no problem. I do have a problem with tax payers funding it. Ticket prices are paid to the train ...

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