Mystery Shopper: St Albans

Written by: Mobile News
Mystery Shopper: St Albans

Mystery Shopper has seen all of the Windows Phone 8 hype and wants to know what the fuss is about. Open to buying SIM-free or on contract, what will he be offered?

5: EE

Product range – 3/5
Product knowledge – 1/5
Airtime knowledge – 1/5
Questioning ability – 0/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 9/30

4: Vodafone

Product range – 0/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 15/30

3: O2

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 19/30

2: Phones 4U

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 25/30

1: Three

Product range – 2/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 26/30

Summary

It was nice to see some enthusiasm for Windows Phone 8, with everyone except Vodafone offering a deal rather than trying to persuade me Android was better.

Three’s Stuart offered a good demo and an excellent deal on the HTC 8X to narrowly beat Milly at Phones 4U, who was a little pushy at the end of my visit.

Lewis at O2 seemed a little less enthusiastic and lost interest.

The biggest disappointment was at EE, though, where they had an advantage with an exclusive on the top-end Lumia. Sadly, the customer service was poor.

Full article in Mobile News issue 529 (December 17, 2012).

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Recent Comments

That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....
Only 2 months ago i buy this phone. Please advice any body knows...
I have bought a huawei ascend p7 suddenly networ operator inactive. How to active this?...
A good point made in the previous comment, but it was just the field facing engineers that were outsourced not all engineers. Some have since been insourced (QoS, radio planning etc). But agre...
I will just add that EE is a complete rip off. They clearly don't have good reception in quite a few places. This is London I'm talking about as well! I consistently call then complaining t...
Maybe they shouldn't have outsourced all their Engineers to Ericsson then! They were warned they were putting the network at risk, did they care? Did they heck, all comes down to the money and th...

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