Mystery Shopper: St Albans

Written by: Mobile News
Mystery Shopper: St Albans

Mystery Shopper has seen all of the Windows Phone 8 hype and wants to know what the fuss is about. Open to buying SIM-free or on contract, what will he be offered?

5: EE

Product range – 3/5
Product knowledge – 1/5
Airtime knowledge – 1/5
Questioning ability – 0/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 9/30

4: Vodafone

Product range – 0/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 15/30

3: O2

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 19/30

2: Phones 4U

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 25/30

1: Three

Product range – 2/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 26/30

Summary

It was nice to see some enthusiasm for Windows Phone 8, with everyone except Vodafone offering a deal rather than trying to persuade me Android was better.

Three’s Stuart offered a good demo and an excellent deal on the HTC 8X to narrowly beat Milly at Phones 4U, who was a little pushy at the end of my visit.

Lewis at O2 seemed a little less enthusiastic and lost interest.

The biggest disappointment was at EE, though, where they had an advantage with an exclusive on the top-end Lumia. Sadly, the customer service was poor.

Full article in Mobile News issue 529 (December 17, 2012).

To subscribe to Mobile News click here

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

There is a lesson in this somewhere - !...
See the lack of tacky armour - that's why I make the big bucks short stuff...
MSE should refund £20 plus consequential losses to customers who followed its recommendation, which incidentally MSE expected to be paid for. 20,000 new customers in the last month - where did t...
I'm not sure I'd unreservedly accept everything Ovivo alleges there. There were obviously good enough back office systems to identify customers for billing purposes, as it was possible to log in ...
Some customers have received an email from an insolvency practitioner...
This setback hasn't deterred Mr Zand from his interest in mobile networks new company: ZYO Mobile...
Digging deeper I see they still do All You Can Eat Data - scrub that bit :-)...
2GB? That's nothing. I can use that in a day when travelling. So my excellent One Plan will be no more when it's up for renewal then. I suppose it was too good to be true when you see what others...
And the most cost effective way to do this is through telephones. The contact center currently has 675 employees and these additional jobs will bring the workforce to 835 in just the few years...
Sort out your network first !!...

Social Media Feed