Mystery Shopper: St Albans

Written by: Mobile News
Mystery Shopper: St Albans

Mystery Shopper has seen all of the Windows Phone 8 hype and wants to know what the fuss is about. Open to buying SIM-free or on contract, what will he be offered?

5: EE

Product range – 3/5
Product knowledge – 1/5
Airtime knowledge – 1/5
Questioning ability – 0/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 9/30

4: Vodafone

Product range – 0/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 15/30

3: O2

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 19/30

2: Phones 4U

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 25/30

1: Three

Product range – 2/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 26/30

Summary

It was nice to see some enthusiasm for Windows Phone 8, with everyone except Vodafone offering a deal rather than trying to persuade me Android was better.

Three’s Stuart offered a good demo and an excellent deal on the HTC 8X to narrowly beat Milly at Phones 4U, who was a little pushy at the end of my visit.

Lewis at O2 seemed a little less enthusiastic and lost interest.

The biggest disappointment was at EE, though, where they had an advantage with an exclusive on the top-end Lumia. Sadly, the customer service was poor.

Full article in Mobile News issue 529 (December 17, 2012).

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Recent Comments

Janice - have you tried Three's Intouch app? If you can connect to Wifi at work, you'll be able to make calls and texts using that....
I've just spoken to a Customer Service advisor at Three as I have been having problems since last week Wednesday afternoon. This issue is definitely still ongoing for not only Three customers but...
I have been a member for some time and are now leaving because they have taken £7.50 Goody Bag cost out of my Bank but has not been included on my Balance. So I have been able to use my Phone si...
EE are not the first operator to do this. Three already have an app that allows you to make calls and send/receive texts over Wi-fi when there is no mobile signal available....
if 3 buys o2 I will jump ship at end of contract...
That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....

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