Vodafone warns Ofcom proposals could harm UK mobile market

Written by: James Pearce
Vodafone warns Ofcom proposals could harm UK mobile market

Vodafone has expressed concern at Ofcom proposals to better protect customers from mid-contract price rises, saying the regulator “needs to understand” mobile companies are subject to increases from BT

Vodafone has warned that Ofcom’s plan to allow customers to leave fixed-term contracts without penalty should charges increase could damage the UK’s mobile market.

Ofcom today launched a consultation setting out a range of possible solutions to consumers being harmed from mid-term price hikes.

As well as its proposal that customers should be allowed to leave contracts, the regulator is also asking stakeholders whether consumers should have to actively ‘opt-in’ to any variable price contract.

A Vodafone UK spokesperson said: “We support Ofcom’s desire to give consumers reassurance about the prices that they will pay during their contract, but the regulator’s proposals risk generating significant confusion and potentially increasing the cost of getting a mobile phone contract for millions of people.

“As such they could damage what Ofcom’s own research shows is the best value mobile phone market for consumers anywhere in Europe.”

Vodafone said Ofcom “needs to understand” that mobile phone companies are not solely responsible for the cost of calls and texts.

“We simply do not control many of the charges faced by consumers. They are set by third parties and mobile phone companies have to pass those costs on or they will be subsidising other companies. Prices set by third parties such as BT, include those for directory enquiry services, premium rate and 08 numbers,” the spokesperson said.

“We cannot be held accountable should BT, for example, put up the price of calls to premium rate, 08 or its 118500 numbers. Nor can we be expected to swallow that sort of price rise ourselves.”

Ofcom’s consultation ends in March and the regulator will make a decision in June.

Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

Noted - thanks...
Please reread the penultimate paragraph - that quote doesn't say that microsoft is treading water - it says that Blackberry is: "While Microsoft is making significant effort to grow its prese...
What an ugly pig of a phone!...
I've always supported blackberry and am hoping that this phone helps them get back on to the road to redemption with their past and current customers. The BB10 rollout was a complete unmitigate...
The BlackBerry Z30 was released on October 1, 2013 - not "mid October" as you suggest. What was that you said about research? We tend to round dates off to the nearest month - rather than somethi...
Hi Chris, Our Mystery Shopper did do a review in Middlesbrough a few weeks ago - http://www.mobilenewscwp.co.uk/2014/09/09/mystery-shopper-middlesbrough/ However, we are looking at sending ...
How can you say in the little quip under the headline that this was the first BlackBerry released in a year? In your own article you have quoted Marty Beard as saying " We began rolling out the Z...
Your Mystery shopper surveys are always concentrated in the Southern regions.. Will you be planning on seeing how the northerners represent their respective brands?...
so you pay the same for adsl and fibre from your broadband provided do you?...
Ok I have an old contract sim only with three from 5 years ago I pay £11 a month and I get All you can eat 4g plus unlimited 3 to 3 calls plus 600 minutes cross network calls plus 3000 text no...

Social Media Feed