Mobile insurance firm LSG switches distributor to TMT First

Lifestyle Services Group (LSG) has contracted TMT First for its warehousing and quality control of replacement handsets

Mobile phone insurance company Lifestyle Services Group (LSG) has awarded a significant handset distribution contract to Staffordshire-based provider TMT First.

LSG, which is part of the 4U group including Phones 4U and dial-a-phone, previously used 20:20 for its warehousing and quality control of replacement handsets, roles which will now be filled by TMT First.

The contract will also include unit handling and dispatch services for LSG’s mobile phone insurance schemes, provided to more than 9 million customers through banks and mobile network operators.

LSG business development director Andy Morris said: “In reviewing our distribution processes, TMT First demonstrated that it was able to raise our quality assurance rates on handsets even further, increasing our efficiency and positively improving our customer satisfaction levels”.

TMT First managing director Adam Whitehouse said: “We are delighted to build on the strong working relationship we have with LSG. The streamlined process we have created provides LSG, and its customers, with an efficient, high quality and cost-effective service.”

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