O2 receives fewest complaints for ninth consecutive quarter


Ofcom reports Orange received most complaints for the end of last year

O2 was the least complained about operator in the three months to the end of December, according to figures from Ofcom.

The regulator received 0.06 complaints per 1,000 customers about O2, while Orange and T-Mobile received the most with around 0.2 per 1,000 customers.

According to the regulator Orange’s complaints were mostly due to the withdrawal of its free broadband offer while T-Mobile’s were largely about billing and the way complaints were handled.

Vodafone and Virgin both received lower than the industry average number of complains. Ofcom also reported that it had received fewer than 30 complaints per month.

An O2 spokesperson said: “The data shows we’ve remained the best performer for two years. We plan to keep it that way by continuing to deliver the best possible experience for our customers.”