O2 launches new ‘Refresh’ tariff


New tariff allows customers to upgrade their handset mid-contract without penalty 

O2 has announced the launch of a new 24 month tariff, O2 Refresh, designed to allow customers to upgrade their device at any time during their contract.

On Refresh customers will be able to separate their airtime agreement from the handset cost and, as a result, replace the device whenever they wish after paying off any balance remaining on the original handset.

It claims the new tariff, which is available from Tuesday, ‘simplifies’ the subsidy model and allows customers to pay off how ever much of the phone price they want to upfront, reducing monthly payments.

The airtime side of the deal will cost either £12 a month for 600 minutes, unlimited texts and 750MB of data; £17 for unlimited minutes, unlimited texts and 1GB of data or £22 for unlimited minutes, unlimited texts and 2GB of data.

Telefonica UK sales and services director Feilim Mackle said: “Mobile phone technology continues to advance at a rapid pace, yet the way phones are sold has remained largely static. Increasingly our customers are telling us that they don’t want to be tied to the same phone for two years and, with 4G coming to O2 this summer, we want to make it easier for our customers to benefit from the latest technology.

“For the first time in the UK, O2 Refresh will make it possible to get a new phone part way through a pay monthly contract, at any time – quickly, easily and cost-effectively.”

Devices on offer include the HTC One, Sony Xperia Z, BlackBerry 10, Samsung Galaxy SIII and the iPhone 5.