‘Handset Swap Out’ service provides end users with a replacement device within a day of reporting a fault under warranty
Daisy Distribution has launched a new handset swap scheme available to partners on all SIM-free handsets, enabling customers to receive a replacement mobile within 24 hours of reporting a warranty fault.
Customers can qualify for the service by filling out a form from the Daisy Partner Portal and emailing it to Daisy, meaning they can perform a direct swap at their site within a 24 hour window.
Swap request forms received before noon will be processed that day, and any time after that will be dispatched the following working day.
Handset purchases made by partners after May 1 will automatically enter the applicable 24 month warranty period from the date of purchase. In addition, marketing material can also be supplied by the airtime distributor to provide additional support.
Daisy Distribution marketing director Julien Parven (pictured) said: “We are known for our airtime service; however we want to make people more aware of the purchasing power that we have when it comes to our handsets. This part of our business is a key growth area for 2013 and we want to add as much additional value into our handset sales category as possible.
“Through agreements with all our handset manufacturer partners, we are not only able to grow our devices offering, but our partners will also have the ability to pass this service down to their customers and grow their own SIM-free category.
“We understand how important mobile devices are to customers and the running of their business. With this in mind we wanted to provide a warranty scheme that would cause end users the least amount of disruption, and we believe that this is what our 24/24 Handset Swap Out service achieves.”