TfL chooses O2 for mobile workforce management service


O2 has partnered with mobile workforce management specialist Cognito to upgrade TfL’s mobile workforce management system

Transport for London (TfL) commissioned O2 and mobile workforce management specialist Cognito to upgrade existing mobile handset systems which monitor staff activity.

Cognito designed and implemented the handsets, which allow managers to view staff attendance, annual leave, overtime, and process fare evasions and other enforcement cases.

The devices will be used by over 500 users in TfLs bus operations and enforcement divisions, and will help identify and report hazards and safety risks on the bus network.

Cognito replaced TfL’s back-end system in collaboration with O2 and penalty fare processor Ital and has resulted in TfL considering rolling out the solution on the London underground.

TfL head of bus enforcement Nick Owen said: “We have worked with Cognito for over 15 years so when we needed to replace our previous system against tight timescales, we were confident in their ability to work with O2 not just to deliver on time but also provide a solution which better supported our field and office workers.

“The benefits have been immediately visible: for example, we can now deal with instances of alleged fare evasion more quickly and effectively. This benefits not only those involved, but also other passengers who see the potential for their journeys to be disrupted reduced.”

Cognito strategic development director Jonathan Chevallier said: “With London’s transport system in the spotlight during last summer’s busy events schedule, it’s more important than ever that organisations are supported by technology that enables them to provide exceptional customer service, it’s great to see TfL leading the way on this issue.”