Mystery Shopper: Slough

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Mystery Shopper is planning a tour of Central and South America. He’d like to take his UK number, though not his smartphone, so he needs a cheap phone that will work throughout the region and some prepay roaming prices

6: Phones 4U

Product range – 4/5
Product knowledge – 0/5
Airtime knowledge – 0/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 3/5
Total – 9/30

5: Three

Product range – 3/5
Product knowledge – 2/5
Airtime knowledge – 1/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 13/30

4: Vodafone

Product range – 4/5
Product knowledge – 1/5
Airtime knowledge – 2/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 16/30

3: EE

Product range – 4/5
Product knowledge – 1/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 17/30

2: O2

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 4/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 24/30

1: Carphone Warehouse

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 3/5
Total – 27/30

Summary

A tough query for the assistants this issue, with an unusual request that required quite specific knowledge.

However, if they didn’t know, they really should have tried to find out, with the recommendations at Phones 4U and EE both likely to leave me stranded without a signal.

The assistants at Three recommended something suitable more by luck than judgement, but disappointingly, as in all the stores, there were no prices available for roaming at all.

O2 and Carphone were streets ahead and it was a tough call, with Satpal getting the nod thanks to his excellent customer service manner.

Full article in Mobile News issue 538 (May 6, 2013).

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