EE chief customer officer Jackie O’Leary leaves after five years


Chief of HR Francoise Clemes takes over role until a permanent replacement is found

EE chief customer officer Jackie O’Leary has left the operator after five years. Chief of HR Francoise Clemes has taken on the role until a permanent replacement is appointed.

O’Leary joined in November 2008 as VP of service for Orange UK where she was responsible for 6,500 full time staff members, both in-house and outsourced.

In July 2010, she was promoted to VP of customer operations, following the merger of Orange and T-Mobile UK. Her role was expanded to cover 10,000 full-time staff, serving 27 million customers. At the same time, she managed sales, upgrades and retentions for both brands.

O’Leary was then promoted to a Board role as chief customer officer in September 2011, and was part of the management when the new EE brand was introduced.

She had previously worked for Carphone Warehouse, where she oversaw customer services for TalkTalk and AOL Broadband, having been part of the team leading the merger of the two organisations.

EE chief executive Olaf Swantee said: “Jackie has contributed enormously to the success of our company over the past four and a half years. I wish her every success in her future endeavours.”

O’Leary added: “My time at EE has been a hugely exciting one, and I have worked with – and led – some great people. I am leaving to concentrate on a number of new business opportunities, which I hope to announce in due course.”

Clemes joined Orange in 1992 and has worked in a HR capacity for various divisions since 1997. She became chief of HR at EE in September 2011, having been vice president of HR in Europe for five years at France Telecom Group.


  1. Will the O’Leary “I can’t do that, I’ll need to speak to my manager, I promise to ring you back centre” Team continue to follow your pitiful standards

  2. After several attempts to talk to what is possibly the rudest, most obnoxious, customer service dept. ever encountered, I’ve concluded that EE has no idea what constitutes good customer service and find it strange that any chief exec in charge of said dept could ever want to see this on their CV let alone get another job in the same industry.

  3. Truly awful company with chronic customer service issues, being an EE customer is very much an “Excruciating Experience.” I hope her departure is a sign of a forthcoming improvement but I am not holding my breath.