O2 appoints head of local government as part of new set-up

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Former Suffolk County Council CIO and head of customer service Mark Adams-Wright joins, as O2 launches 10 new business practices across the private and public sector 

O2 has appointed Mark Adams-Wright as head of local government, one of ten new business practices in the operator’s business division.

Adams-Wright (pictured) was previously CIO and head of customer service at Suffolk County Council for three years, where he was responsible for leading the authority’s county-wide plans to integrate IT systems across its public sector bodies.

Throughout his career, he has 15 years of experience in IT and customer service from both the public and private sector, working for the likes of drinks firm Diageo, courier service DHL bank Santander and technology manufacturer Dell.

O2 public sector managing director Billy D’Arcy said: “There’s no doubt that local government departments are under huge pressure to drive savings, while at the same time still delivering great services for local communities. So who better to help our customers tackle these challenges than someone who has experienced them first hand? With his breadth of experience and in-depth knowledge of the challenges and pressures facing public sector customers today, we’re extremely pleased to have Mark at the helm of our local government practice.”

Adams-Wright added: “I’m really looking forward to bringing all of the innovation, opportunities and high quality service that O2 offers into local authorities, and creating a step-change that the sector needs to address its enormous challenges.”

O2 Business has created ten new practices spanning across the public and private sector, including seven specialist practices in addition to Local Government; Passenger Services, Justice and Emergency Services, Health, Retail & Leisure, Insurance, Media & Communications, and Business Services.

The operator said the new set-up is designed to give customers a tailored service that suits their business and industry needs, aiming to improve how O2 works with businesses to give enterprise customers a more specialist service and increase knowledge across priority market sectors.

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