O2 cutting 400 extra staff, according to union


The CWU said staff have been “brutally destabilised” by O2’s recent decisions involving redundancies and outsourcing to Capita

The communication workers union (CWU) has today claimed O2 is cutting a further 400 jobs ahead of the outsourcing of call centre staff to Capita.

The union said O2 has told it the staff will leave before December 1. This is in addition to between 500 and 600 people who have chosen to leave the company in July as a result of O2’s decision to outsource staff from call centres in Bury, Glasgow, Leeds and Preston Brook.

The union is currently holding a strike ballot of members working in the centres affected by the decision – thought to be as many as 3,700. The results are due on June 18.

CWU deputy general secretary Andy Kerr said: “We’re dismayed and disappointed at this latest announcement of job cuts from O2 at such short notice. The outsourcing transfer date is less than three weeks away and the goalposts appear to be moving daily. This is not how a decent, responsible employer should behave.

“Our members in O2 have been brutally destabilised by the actions of O2. They’ve been given a very short period to consider serious decisions about their future. Many don’t know whether to stay or go; whether to take some money and leave now or take a chance on Capita.”

O2 confirmed that more staff are leaving the company as a result of the Capita decision, but said it was because there had been greater than anticipated demand for its voluntary redundancy package.

A spokesperson said: “As part of the Capita deal we offered discretionary voluntary redundancy (DVR) as we wanted our people to have the opportunity to consider their options and choose the path which suited their personal circumstances.

“The terms of the DVR has proved an attractive option for a number of people expressing a wish to leave. As a result of feedback received from our people, we’ve been able to accommodate additional requests to leave whilst we work to maintain a great experience for our customers.

“We’re now going through the final stages of letting those who applied know what the next steps are. Some of those people who’ve been accepted for DVR will leave us on 6 July while others will leave on 1 December.”