EE apologises for recent network disruption

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Upgrade work on 2G and 3G networks to blame for “isolated disruption” in London

EE has today (June 18) apologised to its customers in London who have experienced problems with network coverage in recent weeks.

Customers connected to Orange and T-Mobile contracts in the capital have experienced issues with their signal, resulting in dropped calls and in some instances no service at all.

A number of customers have taken to social media sites such as Twitter and Facebook to vent their frustrations at EE over the past couple of weeks, with problems still being reported today.

 

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EE confirmed the issues are a result maintenance being carried out on its 2G and 3G networks, resulting in isolated issues for some customers. The operator however gave no indication as to when all issues will be resolved.

A spokesperson for EE said: “In recent weeks, we’ve been carrying out upgrade work on our network in London and across the UK, installing new 2G and 3G equipment, integrating the Orange and T-Mobile networks into the single EE network, and preparing for the launch of double-speed 4G.

“Some of this work may have caused isolated disruption to services. We’re sorry for short term inconvenience caused.”

1 COMMENT

  1. Which source at EE has confirmed this is the case? It would be helpful for us customers trying to confirm the issues we’re experiencing are network and not phone specific.

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