Mystery Caller: Prepay handset with parental controls

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Mystery Caller is looking for a prepay handset for his younger brother costing under £70 and wants to put restrictions on age-inappropriate content in place. Can the networks find the answer?

6: T-Mobile

A trio of T-Mobile assistants could not give me any information in a thoroughly disappointing call

Manner – 1/5
Understanding – 0/5
Knowledge – 1/5
Helpfulness – 0/5
Clarity – 1/5
Overall – 1/5
Total – 4/30

5: Vodafone

I was unsure how things could get worse after the disastrous call to T-Mobile, but Vodafone did their best to be just as clueless

Manner – 1/5
Understanding – 1/5
Knowledge – 1/5
Helpfulness – 0/5
Clarity – 1/5
Overall – 1/5
Total – 5/30

4: Three

A lumbering effort from Gavin at Three, who made some good suggestions but failed to build on them

Manner – 1/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 3/5
Total – 15/30

3: O2

A solid performance from Joel at O2 who made some interesting recommendations but failed to mention tariffs

Manner – 4/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 3/5
Total – 18/30

2: Virgin

A scattergun approach from Aze at Virgin still managed to bring more hits than misses

Manner – 4/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 1/5
Overall – 3/5
Total – 19/30

1: Orange

Jimmy had great general knowledge and was able to tell me what I needed to know without any fuss

Manner – 4/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 20/30

Summary

Not one of the operators covered themselves in glory while helping me with this query, but T-Mobile and Vodafone singled themselves out by not helping at all.

The remaining operators were at least able to give me a good choice of handsets. However, despite most asking me how much I was planning to spend each month, not one told me about their tariff plans. This was surprising given the recent prepay push made by some operators.

My concerns about content blocking drew some fumbled answers, however Jimmy from Orange won the day when he said a block would be applied automatically and also telling me about Orange’s ‘Safeguard’ service.

Full article in Mobile News issue 546 (August 26, 2013).

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