Customers facing an eight week wait for iPhone 5s in ‘gold’ – as Apple struggles to fulfil demand
Stock of the iPhone 5s 16GB is still low among UK operators, with some customers having to wait as long as eight weeks for a gold version of the device.
The gold iPhone 5s sold out on launch day (September 20), with Apple CEO Tim Cook telling customers the company is “working hard to build enough new iPhones for everyone”.
However almost two weeks later and over-the-phone availability of the model, and all iPhone 5s devices, is still limited.
Vodafone customers have the longest wait, with the gold version taking six to eight weeks to deliver, and the silver and ‘space grey’ two to four weeks.
O2 are only taking pre-orders, with delivery time an estimated two to three weeks.
Orange (part of EE) customers have been told to expect a wait of “up to” 30 days. The silver and space grey versions are taking seven days to deliver, with the gold taking nearer to 30.
T-Mobile (also part of EE) customers can get the space grey version within two days, while the silver is taking seven days and the gold “a lot longer”.
Three’s estimated delivery date for the silver and space grey versions is October 11, for the gold October 28 (calls made October 3).
The customer service assistant at Three said that Apple was holding back stock to make the iPhone “seem more desirable”.
All delivery times given are for the 16GB iPhone 5s if ordered over the phone.