EE network issues resolved after lengthy outage

6
907

The operator said less than five per cent of customers were affected by the issues, which left customers without data connectivity

EE suffered a network outage yesterday evening (March 19) which it said has now been resolved.

According to the operator less than five per cent of customers (around 1.3 million) were affected, though it could not specify which areas were hit.

Customers from areas including London and Manchester took to twitter to report the problems, which began early yesterday evening. This morning (March 20) EE said it had fixed the problem and apologised to those affected.

Screen Shot 2014-03-20 at 09.20.31

EE said customers who are still experiencing problems should turn their device on and off.

The company was also criticised for its lighthearted humour during the outage, including the use of pictures of Gremlins.

EE said: “Last night’s technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service. We apologise for the inconvenience caused to those customers affected.”

 

Screen Shot 2014-03-20 at 09.24.51Screen Shot 2014-03-20 at 09.28.28

6 COMMENTS

  1. BRIGHTON EAST SUSSEX.
    NO SIGNAL FOR 24 HOURS NOW. STILL NOTHING FROM 22 TO 23RD MARCH.
    THERE HAS ALSO BEEN INTERMITTENT OUTAGES SINCE LAST WEDNESDAY.
    SEEMS A VERY CASUAL APPROACH TO DEALING WITH THIS PROBLEM.

  2. EE is a disloyal company with uncooperative staff. They should realistically give discount to customers effected out of good will because they are the service provider. I will never recommend this company friends and family

  3. How are EE able to classify only 5% of customers were affected if they are unable to identify the fault or share what the fault was.

    Utter lies! But at least we pay for a service. Could be worse, could be on the Vodafone network!

  4. Definately not resolved yet. I have two EE phones, yesterday one in Wirral and the other in Glasgow had no network or service. Today, one in Wirral and one in Amsterdam, we have service but zero network.

LEAVE A REPLY