Orange and T-Mobile most complained about networks in Q4 2013


Regulator Ofcom received above average complaints about both providers, with Orange’s issues relating to billing and complaints handling

Orange generated more customer complaints than any other major mobile phone contract provider during the last quarter of 2013, Ofcom revealed today (March 26).

The company saw 0.12 complaints per 1,000 customers, double the industry average of 0.06. These were largely driven by issues related to billing and complaints handling, Ofcom said.

T-Mobile also generated an above-average number of complaints, with 0.11 per 1,000 customers. MVNO Virgin Mobile was the third most complained about, with 0.07 per 1,000 customers.

Vodafone saw a below-average number of complaints, at 0.05 per 1,000 customers.

Ofcom received fewest complaints about O2 and Three. Complaints against Three are now at their lowest level since Ofcom began publishing complaints data several years ago (0.033 per 1,000 customers).

O2 generated the fewest complaints (0.029 per 1,000 customers) for the 12th quarter in a row.