T-Mobile US boss in open letter to reassure BlackBerry customers


Operator’s CEO offers $100 credit towards any new device as partnership between the two companies draws to a close

T-Mobile US CEO John Legere has written an open letter to BlackBerry customers, reassuring them of the service provided and offering a $100 credit towards any new device.

It comes after BlackBerry announced on Wednesday that it will not renew the T-Mobile US license to sell its products when it expires on April 25. 

The decision followed a fallout between the pair in February when BlackBerry criticised the operator for sending out a promotional email that encouraged BlackBerry users to switch to the Apple iPhone 5s.

In a blog post yesterday, Legere (pictured) told BlackBerry customers the relationship between them doesn’t change and that it will continue to provide the same service it had before.

He added that to show its appreciation to BlackBerry customers, T-Mobile US is offering a $100 credit towards any new device, including BlackBerry smartphones, which will run until the end of the year.

“Obviously, we were disappointed in BlackBerry’s decision this week to end their agreement with us,” Legere wrote. “But here’s what really matters most for BlackBerry owners. Whether you’re an individual customer or business customer, nothing changes.  Nada. Zero. Zilch.

“If you’re already with T-Mobile, you can continue to count on us for the great service you’ve come to expect, the regular OS updates, and, of course, America’s fastest nationwide 4G LTE network. None of that changes as far as we’re concerned.

“In fact, to show our appreciation for all current consumers so passionate and loyal to all things BlackBerry, we’re offering a $100 credit toward any new device, including the BlackBerry Q10 or the Z10.  And this offer is good through the end of the year. So you can take your time.”