Frequentis UK comes to Essex fire brigade’s rescue

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Company claims phone response system will cut emergency dispatch times by 30 per cent

Unified Communications provider Frequentis UK has landed a contract to provide a joined-up phone response system for Essex and Bedfordshire Fire and Rescue Services.

The five-year deal will see it provide its Frequentis 3020 ICCS platform, which the firm estimates will provide a “30 per cent” reduction in the time it takes to dispatch a fire and rescue team.

The deal builds on an existing relationship between the two organisations and the latest solution will automate as much of the emergency call handling process as possible at the services’ joint control room.

“They don’t have to type any caller information, so if you’re calling, the line, number and location are identified,” Frequentis UK director of public safety operations George Berger told Mobile News.

“All this information is distributed into the system and the incident report that dispatchers have to fill out. All they have to do is click to accept the information.” The system is able to override the automatically input settings in cases where the person calling is reporting a fire or incident away from their location but Berger claims that on most calls, the information will be auto-filed.

For 999 calls routed to the joint control room, operators are able to use information that appears on screen to decide which calls to prioritise answering.

The control room covers an area where almost 2.4 million people live and contains two major airports and the M1.

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