Mystery Caller: Samsung Galaxy S5 with roaming

Written by: Mobile News
Mystery Caller: Samsung Galaxy S5 with roaming

Keen to stick with Samsung, Mystery Caller wants to upgrade his Galaxy S3 to an S5. The stumbling block is he’s travelling to the US and requires a data bundle. Could the networks cope?

6: Virgin

He got the upfront prices right but the tariff prices are £10 a month cheaper. He had no idea what he was talking about

Manner – 1/5
Understanding – 1/5
Knowledge – 0/5
Helpfulness – 0/5
Clarity – 0/5
Overall – 1/5
Total – 3/30

5: Vodafone

I asked about the S5’s specs. “What do you mean by that?”he said, confusingly. I couldn’t believe my ears

Manner – 2/5
Understanding – 2/5
Knowledge – 0/5
Helpfulness – 0/5
Clarity – 1/5
Overall – 1/5
Total – 6/30

4: Orange

This was either an oversight by Rihanna or pure laziness. I wasn’t impressed

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 13/30

3: T-Mobile

I moved onto handset specifications, and this definitely wasn’t one of Dave’s strong points

Manner – 3/5
Understanding – 3/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 1/5
Overall – 3/5
Total – 14/30

2: O2

“Some people tell me I could talk the hind legs off a donkey,” said Jean. It’s very true but quite funny nonetheless

Manner – 5/5
Understanding – 5/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 26/30

1: Three

“The deal we have on right now, nobody else can touch it.” Zed was going for the jugular, which is what the majority of the CSAs lack

Manner – 5/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 5/5
Total – 30/30

Summary

The majority of the operators struggled with questions about international roaming and, most surprisingly, selling me the Galaxy S5.

Virgin and Vodafone were useless. Virgin’s John had no intention of helping me and his inaccuracies were astounding, as was the case with the CSA at Vodafone

The two EE brands were quite evenly matched. Rihanna was convinced I could use my UK allowances in the US, which was wrong, while Dave’s hesitancy and rambling over specs let him down badly.

O2 and Three were the two frontrunners. Jean was very pleasant but perhaps rambled too much, but Zed at Three put in a flawless performance with a real aim of trying to sell the product and service to me, and his explanations were clear.

Full article in Mobile News issue 564 (May 19, 2014).

To subscribe to Mobile News click here

One Response to “Mystery Caller: Samsung Galaxy S5 with roaming”

  1. Mystery Commenter says:

    Regarding Virgins tariffs we should bear in mind that Virgins tariff are £10 more expensive to non Media customers, so in fact the agents information was correct however this should have been advised on the call regardless.

    Thanks

Trackbacks/Pingbacks


Leave a Reply

To advertise on this site, call 0203 122 0872

Recent Comments

What will you do Vodafone? Move to another country and avoid paying your taxes there? Boo Hoo - we wont miss you!...
I really want to have this if they will really release a monster specs like this and pair it with my Selfie Stick Pro. :)...
He looks like a right prune....
giffgaffs data is awful! And the thread with a thousands posts now has more like 20 thousand posts now and it's the first link above! I actually started that thread!...
Janice - have you tried Three's Intouch app? If you can connect to Wifi at work, you'll be able to make calls and texts using that....
I've just spoken to a Customer Service advisor at Three as I have been having problems since last week Wednesday afternoon. This issue is definitely still ongoing for not only Three customers but...
I have been a member for some time and are now leaving because they have taken £7.50 Goody Bag cost out of my Bank but has not been included on my Balance. So I have been able to use my Phone si...
EE are not the first operator to do this. Three already have an app that allows you to make calls and send/receive texts over Wi-fi when there is no mobile signal available....
if 3 buys o2 I will jump ship at end of contract...
That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...

Social Media Feed