Mobile News editor speaks to BBC over EE charges

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Mobile News editor Michael Garwood gives his take on EE customer service priority costs

BBC radio Coventry asked Mobile News editor Michael Garwood to give his take on EE’s decision to introduce a 50p priority option on customer service calls.

The decision to offer customers a way to jump call queues has met with a mixed reaction and Garwood, who has been editor for three years, spoke to the Shane O’Connor at BBC about the change.

To listen to his take, follow this link and skip to 2 hours 40 minutes into the broadcast.

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