Apple apologises after many new iPhone users unable to access their network with new software
Apple has been forced to pull an update to its iOS 8 operating system after it left many iPhone 6 and 6 Plus users unable to make or receive phone calls.
Customers were reportedly unable to access EE’s network in the UK, while there were connectivity issues also reported in the US, Germany and Canada.
Users also complained that the iOS 8.0.1 update, itself a fix for the last week’s release of iOS 8, led to problems with the handset’s fingerprint recognition facility.
Apple was forced to pull the software just hours after its release and has now apologised to its customers.
“We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1,” a statement from the company said.
“Affected users can reinstall iOS 8 through iTunes. We apologise for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days.”
It is the second software-related embarrassment to hit the company within the last week. The original iOS 8 had a number of bugs including issues with accessing photos and unexpected data usage when receiving a text message.