Phones 4u iPhone customers won’t receive money back

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Administrators advise that any deposits on new iPhone handsets will not be refunded

Customers who paid a deposit to Phones 4u to secure an iPhone 6 or 6 Plus on pre-order are unlikely to get their money back.

Administrators, PricewaterhouseCoopers, informed customers via its website that they were unable to fulfil orders and they would be unable to refund any money paid to the firm.

It advised any customers who had paid via credit card to contact their issuer for a refund and that all customers would be classed as unsecured creditors, meaning they are almost certain not to get a refund.

A statement on the PwC website said: “If you are unable to obtain a refund through your credit card company and wish to register a claim, your claim (to the extent you have one) will rank as an unsecured claim in the Administration.”

It is a u-turn from previous statements made by Phones 4u which said that all customers who had pre-ordered and paid a deposit would receive a refund.

It is unclear how many people pre-ordered one of the devices or how much they paid upfront for the device.

PwC has also confirmed that any customers who were offered cashback or a free gift as part of an offer will not have their agreements offered.

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