EE to slash 350 jobs and outsource roles to IBM


One building at Hatfield will close, with some roles transferred to sites in South East including EE’s Paddington HQ

EE is set to cut 350 support jobs from it’s office in Hatfield over the coming months as the firm outsources the roles to IBM, an EE source told Mobile News.

Staff in IT, admin, sales and marketing could face the axe, with most of the cuts expected to come from EE’s 900 Hatfield staff, as  part of a major restructure of its customer services.

EE is closing one of the buildings at Hatfield, with the IT support roles expected to be outsourced to IBM call centres in India. Meanwhile, the firm is bringing back 1,000 frontline customer services job over the next two years, as announced in February.

CEO Olaf Swantee revealed the job cuts in an internal email sent to staff last week.  A consultation on the cuts will last at least 45 days as the firm seeks to relocate around 200 jobs to other sites in the South-East, including the firms Paddington head offices.

A Mobile News source said one of the buildings at the former T-Mobile site will be closed, with staff relocated to other offices where possible.

EE said no jobs had been outsourced so far but that it is possible some jobs may be moved in the future.  However, the operator confirmed that it had began a consultation into the restructure.

An EE statement said: “As part of our strategy to expand UK-based customer service teams, and reach our goal of being number one for service, we need to make changes to our company structure.

“Consequently we’re proposing changes to some of our corporate functions. We appreciate this will be a difficult time for the staff affected and will support them through this period in any way we can.”