EE users slam network on Twitter after data outage

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Firewall issue at Luton data centre causes thousands of users to lose data services for almost two hours

EE users have slammed the network on social media after a firewall issue at its Luton data centre caused thousands to experience connection issues for up to two hours.

The operator confirmed that it had experienced difficulties between 7:55 am and 9:20am this morning, with some users not regaining services until 10am.

EE said that the issue stemmed from a firewall issue at its Luton-based data centre that meant users connected to that centre found themselves unable to use data services.

A spokesperson from EE said: “Data services were affected for a few thousand customers attaching to the network through our Luton data centre for a little over an hour this morning, due to a firewall issue in that centre.

“This was fixed at around 9.20am, and we could see that customer connections were completely back to normal by 10am. Any customers still affected should toggle to ‘Airplane Mode’ to reconnect.”

The UK’s biggest admitted that social media interactions had skyrocketed, with all most 3x to the normal amount of mentions on Twitter during the time that problems occurred, although this soon died down.

One user called Dean Andz tweeted: “So EE advertises as the most reliable network in the UK yet there’s been no service all morning.”

Another user tweeted: “#EE network down! Can’t receive calls. Just spoken to them and they are working on the problem.”

According to one source, EE’s call centre’s were inundated with calls as customers expressed their frustration with the operator.

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