Vodafone UK CEO Hoencamp: ‘Network isn’t good enough’


He vows to use £1 billion investment for this year to make “very significant improvements”, and also outlines plans for the launch of its broadband and TV services 

Vodafone UK CEO Jeroen Hoencamp has admitted its network “isn’t as good as it should be” as the operator embarks on a £1 billion investment programme this year.

In an interview with the Financial Times, Hoencamp laid out plans for the spend, claiming “nothing else matters without the network.”

This is part of Project Spring, which was announced in November 2013 and will see Vodafone Group invest £7 billion in networks and services by March 2016.

However, after admitting Vodafone’s UK network isn’t good enough at the moment, Hoencamp said “significant improvements” are being made.

London will be key to this, and will benefit rom an additional 1,000 mobile masts to create what he claimed would be “world class” coverage. Vodafone has also installed the highest connection in Europe near the top of the Shard, which is 308 metres high.

Hoencamp said: “Nothing else matters without the network. It isn’t as good as it should be and isn’t as good as it can be. Very significant improvements are being made.

“It’s been a turbulent year both in and out of Vodafone. Not all market developments are necessarily good but it creates opportunity.”

Broadband and TV

With BT’s £12.5 billion acquisition of EE confirmed (subject to regulatory approval) and Hutchison Whampoa’s £10.25 billion purchase of O2 UK announced, Vodafone itself has been the subject of intense speculation over who it might buy.

Hoencamp revealed Vodafone has looked at acquisition targets such as TalkTalk to boost its entry into the quad-play market.

Whether an acquisition is made or not, the operator is planning to launch consumer broadband services this year, followed by TV services to compete with those offered by Sky, BT, TalkTalk and EE.

He said content will come through partners, as opposed to buying or making its own content, with the company providing from TV sets to mobile phones and tablets that would allow users to watch TV and browse the internet regardless of where they are.


  1. A good point made in the previous comment, but it was just the field facing engineers that were outsourced not all engineers. Some have since been insourced (QoS, radio planning etc).

    But agree that the outsource should never have happened as it was just a cost saving excerise and the long time effect on the network wasn’t considered, or if it was they got it totally wrong.

    I was hoping for some insource deal when VF and O2 accounced their network sharing deal, as having a dedicated field force covering these would make perfect sense, probably working from the JV CTIL. They have insourced some since (QoS, radio planning etc) but for me this isn’t far enough.

  2. Maybe they shouldn’t have outsourced all their Engineers to Ericsson then! They were warned they were putting the network at risk, did they care? Did they heck, all comes down to the money and they seem to have only just noticed the network has gone to sh*t