CWU recommends O2/Telefonica pay rise proposal


Outsourced O2 call centre staff employed by Capita also urged to accept a two per cent pay offer on the table

O2/Telefonica staff are to vote on pay rise proposals that would give them an inflation-busting (currently 1.1 per cent) average pay rise of 2.3 per cent.

The deal has been negotiated by the Communications Workers Union which is recommending that staff vote in favour of the deal. The ballot will open on 19 March and will run until 31 March when the result is announced.

The pay rise will take effect from April 1 and predominantly covers the estimated 1,900 staff employed directly by O2 in its retail stores. “Hundreds” of CWU members working at the stores are eligible to vote on the proposals.

“After several lengthy sessions of talks with Telefonica’s senior national team, this deal was finally reached between the two sides,” said CWU national officer Sally Bridge.

“We will be recommending that members vote ‘Yes’ to the agreement which is, in our view, the best offer that can be achieved at this time and is above the current level of inflation and above the current median pay settlements out there.

“It’s a good deal and our hard-working Telefonica members thoroughly deserve it.”

Last year CWU members working at O2 voted against the a complex pay agreement that proposed average pay rises of 14 per cent in return for giving up a number of working arrangements including reduced sales bonus potential. The agreement went into place after the CWU received a number of additional concessions from the operator.

Meanwhile, the union has also urged outsourced O2 staff who are employed by Capita to accept a two per cent pay rise when voting this week. The new offer also includes new supplements on pay and pensions.

Talks have dragged on for months but if members accept the proposal it will be backdated to January 1.

In July 2013, O2 signed a ten-year agreement worth £1.2 billion with outsourcing company Capita, that saw the latter manage all O2 customer service staff.