70pc of consumers have faced smartphone issues in last year


New study finds that majority of smartphone users have faced issues over the past year

Seven out of ten consumers have faced issues or experienced a malfunction with their smartphone in the past year, according to new research.

The study has been produced by research group, Ovum, who were commissioned by mobile diagnostics solutions provider Cellebrite. It surveyed 4,000 consumers in the US, UK, China and Germany.

It also found that one in four calls to an operator’s call centres are to do with trouble with phone, while one in three respondents who had experienced problems with battery life or software contacted their mobile operator first.

Worryingly for operators, 14 per cent of people said that their operators inability to fix an issue meant that they would look to another provider for their next handset.