O2 customers to benefit from automatic bill cuts to Refresh tariff


Refresh breaks up tariff in to cost for airtime and device, but O2 will automatically remove device charge after 24 months

O2 will begin removing the cost of a handset from the bills of customers who have been on its Refresh tariff for more than 24 months.

Refresh breaks a customer’s monthly O2 bill in to two parts – the cost of the tariff and the cost of the handset, as opposed to one whole charge – and O2 has said it will automatically remove the handset cost for customers who have been on the tariff for two years.

O2 claims this will save Refresh customers an average of £18 per month if they choose not to upgrade their handset, or £216 per year.

“It’s been two years since we disrupted the market with O2 Refresh and we’re proud to be halving the bills of up to 1.5 million O2 customers over the coming year,” said O2 marketing and consumer director Nina Bibby.

“We believe customers shouldn’t have to continue to pay for a phone they’ve already paid off, which is why O2 Refresh gives them complete transparency and control over their monthly bill. A cash savvy student will love the option to halve their bill, whereas a gadget lover is much more likely to enjoy the opportunity to upgrade their phone without having to pay any additional fees to end their contract.”

O2 says that the second anniversary of Refresh could see a potential £324 million worth of savings for customers, if all 1.5 million Refresh-users choose not to upgrade.